> ## Documentation Index
> Fetch the complete documentation index at: https://docs.depost.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> The things that go wrong most, and what fixes them.

## A post didn't publish

Check the **Failed** status on [Posts](/posts/overview). The usual cause is a LinkedIn
connection that expired between scheduling and the slot arriving.

Reconnect the account under **Settings → Personal brand → Social accounts**, then reschedule
the post.

<Warning>
  Failed posts do not retry on their own. If a connection lapsed while you weren't watching,
  everything scheduled in that window failed silently. Check the Failed filter after any
  gap.
</Warning>

## Analytics look stale or empty

Two causes, in order of likelihood:

1. **The extension isn't connected.** Some LinkedIn metrics are only reachable while signed
   in on LinkedIn itself. See [the extension](/engagement/extension).
2. **The data hasn't synced yet.** The analytics header shows when it last did.

## Output doesn't sound like me

Work through these in order:

<Steps>
  <Step title="Check your brand voice is set up">
    This is the cause most of the time. See [brand voice](/chat/brand-voice).
  </Step>

  <Step title="Check your strategy profile">
    Ask *"show me my current strategy"*. A too-broad audience produces generic writing no
    prompt can fix.
  </Step>

  <Step title="Narrow your context sources">
    All five start on. **Viral Posts** in particular pulls drafts toward other people's
    structures. See [context](/chat/context).
  </Step>

  <Step title="Then look at the prompt">
    Add the audience and the ending. See the [cookbook](/help/prompts).
  </Step>
</Steps>

Asking for "my brand voice" in the prompt won't help — it's already applied.

## I asked for a post and got ideas

If your request had no topic, Depost AI offers ideas to choose from instead. Add a subject:

* *"Write a post in my voice"* → ideas
* *"Write a post about why our first three hires failed"* → a draft

## Chat answers feel thin

**Check the Effort control first.** On **Fast**, Depost AI skips the source search entirely —
so your posts, bookmarks and library aren't read at all, however many you left switched on.
Switch to **Thinking** and ask again. See [Thinking or Fast](/chat/context#thinking-or-fast).

If you were already on Thinking, open the **Sources** chip on the answer to see what it
actually found. A source that's switched on but empty contributes nothing — an empty
[library](/library/overview) or no published history are the common ones.

No Sources chip at all means nothing was retrieved.

## Someone can't see a brand

Role and brand access are separate. Being an Editor doesn't grant every brand — check the
**Brands** column under **Workspace → People**. See [invite your team](/workspace/people).

## A strategy change didn't take effect

Reviewing a strategy **proposes** a change and waits. Say *"apply that"* to save it. See
[your content strategy](/chat/strategy).

## My drafts column has thousands of posts

Generated drafts accumulate. Filter by label or date rather than scrolling, and prune
periodically — see [Posts](/posts/overview).

## Still stuck

Email [support@depost.ai](mailto:support@depost.ai) with what you were doing and what
happened.